Collisdene Care Centre

1. To ensure people experience high quality facilities, the provider should ensure the environmental plan identifies priorities and follows a SMART approach of being specific, measurable, achievable, realistic and time bound. This is to ensure that care and support is consistent with the Health and Social Care Standards which state, "I experience an environment that is well looked after with clean, tidy and well-maintained premises, furnishings and equipment". (HSCS 5.22)

1. The service should ensure accurate recording and monitoring of people’s health needs. For example, food and fluid, weight, blood sugars and bowel management. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected’ (HSCS 1.23).

2. To support people’s health needs, the service should ensure potential triggers for people’s stress and distress are well-documented within personal plans and protocols for 'as required' medication. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I am confident that people respond promptly, including when I ask for help (HSCS 3.17)’ and “My personal plan is right for me because it sets out how my needs are to be met, as well as my wishes and choices' (HSCS 1.15).

1. To achieve comprehensive quality assurance and service improvement, the provider should explore different ways of receiving feedback from staff, people and relatives which contributes to the self-evaluation of the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘I am supported to give regular feedback on how I experience my care and support and the organisation uses learning from this to improve’. (HSCS 4.8)

1. To help ensure that staff receive appropriate support to carry out their role effectively, the provider should ensure that there is regular supervision for staff which is in line with their organisational policy. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’. (HSCS 3.14)

1. To keep people experiencing care safe, the provider should ensure collaborative working with the Scottish Fire and Rescue Service, to agree actions required for the home and address in a timely manner. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘My environment is secure and safe’. (HSCS 5.19)

2. The provider should ensure people have access to sufficient bathing and showering facilities, and people’s choices of bathing and showering are held their personal plans. This will improve outcomes for people. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘As an adult living in a care home, I have ensuite facilities with a shower and can choose to use a bath if I want. If I live in a small care home that has not been purpose built, I might need to share a bathroom with other people’. (HSCS 5.30)