The Action Group - East and Mid Lothian

1. To ensure people can be confident that they are supported by staff with the necessary skills and knowledge to meet their care and support needs the provider should undertake a quality assurance exercise. This is to identify people's specific care and support needs and the staff training needed to meet these. Acting on the findings and filling any gaps in staff training will improve the match between staff and the people they support. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14).