Hunterhill Care Home
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 30 July 2025, the provider must ensure that people experiencing care live in a service which is well led and managed, by having a consistent focus on improvement and quality assurance processes. To do this, the provider must: a) ensure regular quality assurance systems and checks are conducted to evaluate and monitor service provision, including, but not limited to; care planning, training compliance, environment and maintenance, staff arrangements and mealtime experiences. Actions identified should link to the wider service improvement plan. b) carry out robust risk assessments, where any quality assurance checks highlight where people may be at risk of harm. This includes where environmental hazards are identified, and whilst awaiting any necessary repairs and maintenance. c) ensure that robust arrangements are in place to review, investigate and r
1. To ensure that people are supported well with their nutrition and hydration, the provider should ensure mealtimes are facilitated to support people's choice and enjoyment. Food options should cater for people with specialised diets and preferences including but not limited to, their religious and cultural beliefs, personal lifestyle choice and any known allergies. Independent access to snacks and fluids should be made available. This is to ensure that the quality of care and support provided is consistent with the Health and Social Care Standards (HSCS) which states that: “My meals and snacks meet my cultural and dietary needs, beliefs and preferences" (HSCS 1.37) and “I can choose suitably presented and healthy meals and snacks, including fresh fruit and vegetables, and participate in menu planning" (HSCS 1.33).2. To enhance decision-making used to inform responsive care and support, the provider should ensure that records relating to people's health and wellbeing are clearly tracked and monitored. This includes, but is not limited to; setting daily fluid intake targets for people who require support to remain hydrated. Records of actions required and follow-ups discussed during daily handover meetings should be made and shared with essential staff. This is to ensure that the quality of care and support provided is consistent with the Health and Social Care Standards (HSCS) which states that: “My future care and support needs are anticipated as part of my assessment” (HSCS 1.14) and “I am protected from harm because people are alert and respond to signs of significant deterioration in my health and wellbeing, that I may be unhappy or may be at risk of harm" (HSCS 3.21).1. To ensure people have sufficient support with their planned care and to promote meaningful engagement, the provider should ensure the right number of staff are available at the right time to provide people with safe and consistent support. This is to ensure care and support is consistent with Health and Social Care Standard "My needs are met by the right number of people." (HSCS 3.15): and "People have time to support and care for me and to speak with me" (HSCS 3.16).