Disability Resources Support Accommodation Service
Recorded Key Question grade range: 3–5 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 31 December 2025, the provider must ensure leadership is having a positive impact on staff who are well led and supported within their role. To do this, the provider must, at a minimum: a) Ensure leaders have the skills, knowledge and experience to engage meaningfully with staff and take a collaborative approach to planning and delivering people’s care and support. This includes leaders adapting their leadership style to help motivate staff to deliver high-quality care and support. b) Ensure leaders role-model a team approach by acknowledging, motivating, encouraging and appreciating staff efforts and contributions while instilling a culture in which it is safe to challenge. c) Ensure leaders recognise the importance of sharing ideas in a relaxed and supportive environment and encourage equality of opportunity among staff. This is to comply with Regulation 7(1)(c) of The Social Care and Social Work Improvement Scotland (Re
1. To ensure people have confidence in the organisation providing their care and support, the provider should evidence self-evaluation activities as part of the service quality assurance. This should include but is not limited to, ensuring self-evaluation is informed by feedback from people using the service, their families, staff and external professionals and evidenced within the service improvement plan. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘I am supported to give regular feedback on how I experience my care and support and the organisation uses learning from this to improve’ (HSCS 4.8); and ‘I experience high quality care and support based on relevant evidence, guidance and best practice’ (HSCS 4.11).
1. To ensure people have confidence in the organisation providing their care and support, the provider should ensure that there is a range of approaches to suit different learning styles for staff and support their professional development. This should include but is not limited to, ensuring each staff member has their own learning plan that is reviewed and updated and staff are mentored within their role to apply training in their practice. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14).
1. To ensure people experience high quality care and support that is right for them, the provider should ensure that staff have protected time to update people’s personal plans. This should include but is not limited to, reviewing, evaluating and updating essential documents relevant to ensuring people’s wishes, needs and outcomes are accurately reflected and recorded. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My care and support meets my needs and is right for me’ (HSCS 1.19); and ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15).
2. To ensure people have confidence in the organisation providing their care and support, the provider should ensure that all complaints are logged and the outcome of investigations communicated clearly to people and their families. This includes but is not limited to, evidencing how learning from the complaint has contributed to ensuring positive outcomes for people. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I know how, and can be helped, to make a complaint or raise a concern about my care and support’ (HSCS 4.20); and ‘I am supported to give regular feedback on how I experience my care and support and the organisation uses learning from this to improve’ (HSCS 4.8).