Angus Council - Young People Housing Support

1. To support continuous improvement of the service and promote high quality outcomes and experiences for young people, the provider should implement robust quality assurance processes. This should include, but is not limited to, accurate recording of staff training and supervision, and oversight of personal plans. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19).

2. To implement effective governance and oversight and maximise the provision of high quality care and support, the provider should: (i) ensure that records of incidents, protection concerns and other significant events are made in such a way that they are readily accessible and provide full details of assessment, decisions and actions and a clear audit trail for managers. (ii) improve awareness of relevant protection guidance, policies and procedures. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I use a service and organisation that are well led and managed’ (HSCS 4.23).

1. In order to equip staff with the skills they need to support young people, the provider should ensure that: (i) they have appropriate training in infection prevention and control. (ii) all staff and managers can confidently access and use the Council’s ICT systems, with appropriate training where necessary. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14).