Kalisgarth and Very Sheltered Housing

1. By 22 May 2026 the provider must ensure people receive care and support which is well-led and managed by establishing and maintaining a culture of continuous improvement with robust quality assurance and auditing processes. To do this the provider must, at a minimum: a) ensure effective quality assurance and auditing systems are in place for all aspects of service delivery which support improved outcomes for people b) ensure appropriate capacity within, and support for, the leadership team to undertake quality assurance activities effectively, and for these to continue in the absence of the registered manager c) ensure quality assurance activities are used to identify improvements and inform the service improvement plan, with clear actions and timescales for each improvement. This is to comply with Regulation 4(1)(a) and (b) of the Social Care and Social Work Improvement Scotland (Re1. By 22 May 2026 the provider must ensure that each person supported by the service has a review of their personal plan at least once every six months, or sooner if there is a change in their health, safety, or welfare. This must include, at a minimum: a) a discussion regarding a person's outcomes and support needs with the person and/or their legal representative b) a record of discussions, decisions made, and any actions taken c) clear updates to relevant documents, such as personal plans and risk assessments. This is to comply with Regulation 5(2)(b) and 5(2)(c) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I am fully involved in developing and reviewing my personal plan, which is always available to me’ (HSCS 2.17).