Arberglen Care Home
Recorded Key Question grade range: 2–3 — Weak View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 8 June 2026, the provider must ensure that the environment, equipment, and staff practice consistently support safe infection prevention and control to protect people. To do this, the provider must, at a minimum: a) ensure all areas of the home, including bedrooms, bathrooms, communal spaces, and equipment, are cleaned and maintained to an acceptable standard in line with the 'Care Home Infection Prevention and Control Manual' (CH IPCM) b) ensure all linen is clean, in good condition, laundered in line with current infection prevention and control guidance. This is in order to comply with Regulation 4(1)(a) and 4(1)(d) (Welfare of users; Infection control) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the1. By 8 June 2026, the provider must strengthen quality assurance systems to ensure the service can effectively identify and address gaps in care. To do this, the provider must, at a minimum: a) ensure quality checks reliably identify improvements that are needed in care, practice, and environment b) ensure required actions are implemented, monitored, and evaluated to confirm they have achieved the intended improvement. This is in order to comply with Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous1. By 8 June 2026, the provider must ensure that people are supported by the right number of staff at all times. To achieve this, the provider must, at a minimum: a) ensure staffing levels are based on up to date dependency assessments b) demonstrate how staff feedback and the layout of the building have been taken into account when deciding safe staffing levels. This is in order to comply with Section 7(1)(a) and (b) and Section 7(2) of the Health and Care (Staffing) (Scotland) Act 2019, which places a duty on care service providers to ensure that, at all times, suitably qualified and competent individuals are working in the service in sufficient numbers to support people's health, wellbeing, and safety, and to provide safe and high quality care. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My needs are met by the right number of people' (HSCS 3.15).1. By 8 June 2026, the provider must ensure that the staff alert system operates in a way that protects people's comfort, dignity, and wellbeing. To achieve this, the provider must, at a minimum: a) review the volume and operation of the alert system b) implement adjustments to ensure it does not cause avoidable disruption or distress c) monitor the impact of any changes to ensure the environment supports a calm and settled atmosphere. This is in order to comply with Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My environment is relaxed, welcoming, peaceful, and free from avoidable and intrusive noise and smells' (HSCS 5.18).
1. By 8 June 2026, the provider must ensure that personal plans and assessments clearly and accurately reflect how each person's health, safety, and welfare needs are to be met. To do this, the provider must, at a minimum: a) ensure personal plans are person centred, clearly outlining needs and guiding staff, including outcomes, preferences, and wishes b) ensure personal plans, associated documents, and daily recordings, including risk assessments, are completed accurately, evaluated, and updated as needs change c) ensure input from health professionals is recorded, required actions are implemented d) ensure people and/or their representative are meaningfully involved in six-monthly care reviews. This is in order to comply with Regulation 5(1) (Personal plans) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care a
1. To support people's quality of life, the provider should increase meaningful, personalised engagement by ensuring staff use everyday interactions well and plan activities and outings more effectively. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I get the most out of life' (HSCS 1.25); and 'I can maintain and develop interests, activities, and what matters to me in the way that I like' (HSCS 2.22).
2. To make sure people eat and drink well, the provider should ensure that mealtimes consistently support people to eat well and make informed choices. This should include ensuring choices are offered in a way that reflects people's individual needs, preferences, and communication styles. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support meets my needs and is right for me' (HSCS 1.19); and 'My meals and snacks meet my cultural and dietary needs, beliefs, and preferences' (HSCS 1.37).
3. To keep people safe, the provider should ensure that medication systems are applied consistently and safely. This should include ensuring clear 'as required' records, safe medication storage, and effective oversight. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support meets my needs and is right for me' (HSCS 1.19); and 'Any treatment or intervention I experience is safe and effective' (HSCS 1.24).
1. To support positive outcomes for people, the provider should strengthen processes to ensure staff training is consistently transferred into safe and effective practice. This should include regularly reviewing staff practice and taking action on any areas that require improvement. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice, and follow their professional and organisational codes' (HSCS 3.14).
2. The provider should ensure suitable staff break and changing facilities are available to support staff wellbeing and enable staff to rest and prepare appropriately before, during, and after shifts. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience a service where staff are supported and valued' (HSCS 4.23).
1. To support people to safely and comfortably access outdoor space, the provider should improve the garden area. This should include providing adequate shelter and seating and ensuring that pathways are kept clear of hazards for people using the area. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience an environment that is well looked after with clean, tidy, and well maintained premises, furnishings, and equipment' (HSCS 5.22).
2. The service should assess and, where appropriate, develop facilities that enable people to make their own drinks and snacks. This should include ensuring the area is suitably equipped, accessible, and actively promoted by staff. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'If appropriate, I can choose to make my own meals, snacks, and drinks, with support if I need it and can choose to grow, cook, and eat my own food where possible' (HSCS 1.38).