Chatterbox Childcare Ltd
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To ensure children experience safe, consistent, and high-quality care and learning, the provider should develop and implement a robust staff contingency plan. This is to ensure that care and support is consistent with the Health and Social Care Standards, which state: “My care and support is provided in a planned and safe way, including if there is an emergency or unexpected event.”(HSCS 4.15).
1. By 4th March 2026, the provider must ensure that the care and support needs of children are being effectively met. To do this, they must, at a minimum: a) ensure that every child attending the service has their own personal plan which clearly identifies strategies. b) ensure the plans include all aspects of the child's health, welfare, and safety needs and how the service intends to meet these. c) Ensure personal plans are regularly reviewed and updated in partnership with parents to reflect children’s current needs. This is to comply with Regulation 5(1)(2)(a)(b)(c)(d) and (4) (Personal Plans) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My personal plan (sometimes referred to as a care plan) is right for me because it
1. To keep children safe and healthy, management should review and update recording templates to ensure all information is in line with best guidance 'Management of medication in day care of children and childminding services.' This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).
2. To ensure children are safeguarded and protected from harm. The provider and manager should: a) Ensure all staff have current child protection training. b) Ensure the manager and staff are knowledgeable and understand the reporting, responding, and recording of child protection concerns. c) Ensure the manager implements a robust recording system that is clear and concise to follow, track and understand when reporting, responding, and recording child protection concerns. d) Ensure policies, procedures and guidance is updated and in line with current guidance and legislation, this should include contact numbers for relevant agencies. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: 'I am protected from harm, neglect, abuse, bullying, and exploitation by people who have a clear
Conditions of registration
To provide a care service to a maximum of 66 school age children. When the service has use of the Dining Room and Audio Visual Room only the service may care for a maximum of 56 school age children.
Adult: child ratios will be a minimum of:
1:8 if the children attend more than 4 hours per day or 1:10 if the children attend for less than 4 hours per day If all children are 8 years old and over 1:10.
The care service will operate between the times of 07:30hrs to 09:00hrs and 15:00hrs to 18:00hrs term time and 07:30hrs to 18:00hrs school holidays.
During the operating times the service will have the exclusive use of the Dining Room Stage Area & occasional use of the Gym Hall and Audio Visual Room.
From 11 November 2025 to 18 August 2026 one named 4 year old child who has not yet started primary school can attend the service.