Wastview (Care Home)

1. In order to ensure that everyone supported by the service receives the same quality of care based on their needs and wishes, the provider should ensure that everyone supported by the service has a good quality personal plan. This should include information about their routines, likes and dislikes as well as their health needs. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.' (HSCS 1.15)

2. In order to ensure that all residents have a pleasant experience at mealtimes the service should review the mealtime experience. Attention should be paid to ensuring people have the support they need to eat in a relaxed and unhurried atmosphere and to ensuring that the environment is sociable and pleasant for people. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 1.35 'I can enjoy unhurried snack and meal times in as relaxed an atmosphere as possible.' (HSCS 1.35) and 'If I wish, I can share snacks and meals alongside other people using and working in the service if appropriate.' (HSCS 1.36)

1. In order to ensure that people are supported by a trained and competent staff team the provider should ensure that staff are trained and assessed on their competencies. This includes ensuring that training is provided, completed and that knowledge and skills are assessed where appropriate. This is to ensure that care and support is consistent with the Health and Social Care Standards which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.' (HSCS 3.14)

2. The provider should ensure that the format for staff supervision is consistent across all services. This should be an opportunity for staff to discuss their own needs as well as for feedback to be provided to staff following the completion of observations of practice both formal and the manager's own observations, for example when observing meaningful interactions with residents. This is to ensure that care and support is consistent with the Health and Social Care Standards which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.' (HSCS 3.14) And 'I am confident that people are encouraged to be innovative in the way they support and care for me.' (HSCS 4.25)

3. The provider should demonstrate that the numbers and skill mix of staff on shift meets the health and wellbeing needs of the people using the service. To do this there should be a clear decision making process that provides evidence of decisions made and the rationale behind them. This is to ensure that care and support is consistent with the Health and Social Care Standards which state that: 'My needs are met by the right number of people.' (HSCS 3.15)

1. The provider should ensure that the laundry room is clearly separated into clean and dirty areas. This includes ensuring that drying racks and ironing equipment are kept to the clean area. This would ensure that laundry practices meet standards for infection prevention and control. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment.' (HSCS 5.24)