North Haven (Care Home)

1. To ensure people's health and support needs are known and promoted, clear documentation should be in place from any support and advice from visiting health professionals. This should be clearly recorded and made available to all staff responsible for providing direct care and support. This is to ensure care and support is consistent with the Health and Social Care Standards which states that: "I am supported and cared for sensitively by people who anticipate issues and are aware of and plan for any known vulnerability or frailty" (HSCS 3.18) and " My care and support is consistent and stable because people work together well" (HSCS 3.19).

1. To ensure that people's care and support is responsive to their changing needs, the service should implement a process for regularly reviewing people's health and wellbeing. This should include, but is not limited to; skin care, wounds, falls, infections and nutritional support. Information gathered should be used to inform proactive care planning. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19).

1. To support people’s wellbeing and ensure their wishes are respected, the service should improve how they involve people, their families, and relevant professionals in planning for future and end-of-life care. These plans should be clearly recorded and regularly reviewed. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state: “I am supported to discuss significant changes in my life, including death or dying, and this is handled sensitively” (HSCS 1.7) and “I am supported and cared for sensitively by people who anticipate issues and are aware of and plan for any known vulnerability or frailty” (HSCS 3.18).