Apna project
Recorded Key Question grade range: 3–5 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 31 August 2026, to ensure children and young people receive high-quality care and support, the provider must have robust quality assurance and improvement practices in place. At a minimum, the provider must: Develop quality assurance and oversight practices across key parts of the service. Use self-evaluation, including the voices of children, young people and their family members to inform service development. Implement a SMART (Specific, Measurable, Achievable, Realistic, Time-bound) improvement plan which is regularly reviewed to drive meaningful change. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19), and ‘I use a service and organisation that are well led and managed’ (HSCS 4.23).
1. By 31 August 2026, to ensure children and young people are safe and receive care and support that helps drive positive outcomes, the provider must improve practice in relation to care planning and risk assessment. To do this, the provider must at a minimum: Ensure every child and young person has a care plan that is SMART (Specific, Measurable, Achievable, Realistic, Time-bound). Ensure every child and young person has a risk assessment that is up-to-date and accurately reflects their risks and the strategies required to keep them safe. Review care plans and risk assessments regularly and meaningfully, ensuring that children, young people and their families have the opportunity to contribute to these. Ensure staff receive the necessary training and guidance to undertake this work. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan (sometimes referred to as a c
1. To ensure that children and young people are safe, and have their needs understood by those supporting them, the service should review staff training needs, develop a training plan and deliver the necessary training to staff. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected’ (HSCS 1.23), and ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14).