Mayfield Lodge

1. To ensure people receive responsive care and support, the service should use their quality assurance systems and self-evaluation aligned to the quality framework for care homes for adults and older people, to understand where efforts to support improvement should be targeted. Improvements should be recorded and monitored within the service improvement plan. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

1. The service should ensure staff supervision is offered regularly, in line with the provider's supervision policy. Supervision should promote reflective practice, identify training needs, and be supported by observations of staff practice to promote continuous improvement. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice, and follow their professional and organisational codes' (HSCS 3.14).