Achievement Bute Care at Home Service
Recorded Key Question grade range: 2–3 — Weak View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 30 January 2026, the provider must ensure that individualised risk is assessed and understood for each young person. To do this the provider must as a minimum: a) ensure that individualised risk assessments are in place for all young people b) ensure all staff receive appropriate training to understand their role in risk assessment and risk management. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities' (HSCS 3.20), and 'I am protected from harm because people are alert and respond to signs of significant deterior1. By 21 February 2026, the provider must ensure that young people are supported in a service that ensures their safety and wellbeing through robust quality assurance systems To do this, the provider must, as a minimum: a) develop and implement SMART (Specific, Measurable, Achievable, Relevant, Time-bound) quality assurance systems to assess service strengths, identify areas for development, and monitor progress effectively. This is to comply with Regulation 4(1)(a) (welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/ 210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement with the organisation having robust and transparent quality assurance processes.' (HSCS 4.19).
1. By 13 March 2026, the provider must ensure that safer recruitment principles and processes are in place and used consistently to ensure complete and accurate recruitment records are maintained for all staff. This must include, as a minimum: a) Verified identity and right to work in the UK. b) Verified and recorded qualifications and professional registrations (where applicable). c) PVG / disclosure checks completed prior to start date, with membership/issue numbers, dates, decision outcomes, and risk assessment where applicable. d) Two satisfactory references, including one from the most recent employer, with verification of authorship and dates. e) A fully completed application or CV capturing employment history with explanations for any gaps. f) Interview notes, scoring matrices, and recorded rationale for appointment decisions. g) Signed contract of employment and role description aligned to duties. h) Induction checklist, including mandatory traini
1. To support young people’s wellbeing and development, the provider should ensure that service agreements and support plans are outcome-focused, regularly reviewed, and individualised to reflect the needs and aspirations of each young person. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15) and 'I am fully involved in developing and reviewing my personal plan, which is always available to me' (HSCS 2.17).
1. To ensure young people receive high-quality, safe, and consistent care that meets their individual needs, the provider should review and strengthen staff learning and development arrangements as well as management oversight of this. This should include but is not limited to probationary reviews, regular supervision, identifying training gaps, providing the necessary training and evaluating the impact of training on practice. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14).
1. To ensure young people receive safe, high-quality care from confident and well-prepared staff, the provider should review and strengthen interview processes so that questions reflect the realities of the role, including lone working and supporting children with disabilities. In addition, the provider should develop a more robust induction programme that equips staff with the knowledge and skills required to fulfil their role effectively. This should include training on autism, one-to-one support for children with disabilities, and the Health and Social Care Standards. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14) and 'I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS4.11) This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My needs are met by the right number of people' (HSCS 3.15)
3. To protect young people’s rights and maintain trust, the provider should strengthen systems and practice to ensure confidentiality is consistently upheld. This includes reinforcing staff understanding of confidentiality policies, secure handling and storage of personal information, and ensuring discussions about young people take place in private and only with those who need to know. Regular monitoring and refresher training should be implemented to embed best practice. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am confident that my information is secure and respected' (HSCS 2.14)