Smiddybrae House

1. To ensure people can be confident that the right number of staff with the right skills are working at the right times to meet people’s needs, the service should ensure as a minimum: a) The needs of people are continuously evaluated in assessing how many staff hours are necessary to achieve their outcomes. This includes taking account of the complexity of people’s care and support. b) Include feedback from residents, staff, families and other stakeholders. c) Ensure senior staff are enabled to lead on the provision of staff supervision and appraisals. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘My needs are met by the right number of people’ (HSCS 3.15); and ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional organisational co