Care Visions - Westside

1. To support the young people's wellbeing, outcome, and choice the provider should review their post incident support and staff debriefing processes, ensuring these help develop supports to help reduce the likelihood of reoccurrence. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities' (HSCS 3.20).2. To support the young people's wellbeing and outcomes the service should review their quality assurance measures. This should include but not limit to: a) Reviewing existing quality assurance measures, ensuring that these cover all necessary assurances. b) Ensuring that the formal quality assurance processes in place, can identify and address swiftly any issues. c) That all staff are fully aware of their roles and responsibilities in completing quality assurance measures. This should include the roles of both the internal, and external managers in reviewing processes, planning and practice within the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).3. To develop and enhance the service for young people, the provider should review and develop their service improvement plan to ensure this covers all identified aspects of improvement, clearly defines roles and responsibilities, and is subject to regular review. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).