Crossroads Care - Skye & Lochalsh

1. To ensure safe care is being delivered by a competent and confident staff team, the provider should support the manager to ensure she has the time and capacity to undertake all aspects of the registered management's role. Particular focus should be on staff supervision and team meetings. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that:

'I experience high quality care and support based on relevant evidence, guidance and best practice.' (HSCS 4.11); 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.' (HSCS 3.41); and 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.' (HSCS 4.19).

2. To ensure safe care, the provider should have systems in place to check staff are following the organisation's policies, procedures and good practice guidance. Particular priority should be given to managing people's finances safely. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that:

'I experience high quality care and support based on relevant evidence, guidance and best practice.' (HSCS 4.11); 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.' (HSCS 3.41); and 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.' (HSCS 4.19).