Prestige Nursing and Care - Fife

1. In order to ensure good outcomes for people experiencing care, the manager should improve the service response to concerns. Concerns should be taken seriously, fully recorded and acted upon appropriately. Outcomes and actions from concerns should be clearly documented and followed up to ensure improvement has been achieved. This is to ensure care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'If I have a concern or complaint, this will be discussed with me and acted on without negative consequences for me' (HSCS 4.21).