Lifeways Community Care Limited (Avon)
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To promote people’s health and wellbeing, the service should strengthen its service wide quality assurance systems. This should include completing regular audits, analysing findings across all teams, gathering structured feedback, and using this information to identify improvement priorities and inform the overall service improvement plan. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).
1. To promote people’s health and wellbeing, the service should ensure that people’s support plans are frequently updated, and every person has a six-monthly review. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘I am fully involved in developing and reviewing my personal plan, which is always available to me’ (HSCS 2.17).