West Dunbartonshire Council Home Care Service
Recorded Key Question grade range: 2 — Weak View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 5 November 2026, the provider must establish regular, meaningful supervision for all staff and incorporate competency checks into quality assurance processes. To do this, the provider must, at a minimum: a) Ensure supervisors are trained to deliver effective supervision, team meetings and competency checks. This includes maintaining records with specific, measurable, achievable, relevant and time-bound (SMART) learning and development objectives which are regularly reviewed b) Implement realistic schedules for supervision, team meetings and competency checks ensuring all staff are observed in practice and meet regularly with supervisors either individually or in groups c) Put in place arrangements to ensure continuity of supervision when supervisors are absent. This is in order to comply with section 7(1)(a) of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure that care and support is consistent with Heal1. By 5 November 2026, the provider must ensure that staff, including agency workers, have access to accurate and up-to-date personal plan information for the people they support. To do this, the provider must, at a minimum: a) Review and update information accessible to staff to ensure it is current, relevant and reflects each person’s personal plan b) Implement a process for promptly updating information when people’s needs change c) Include regular checks of information accessible to staff as part of quality assurance activities. This is to comply with Regulation 5(2)(b) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: ‘I experience high quality care and support because people have the necessary information and resources’ (HSCS 4.27).
1. To support people's health and wellbeing the provider should ensure that people's care plan information is provided to and accessed by staff who provide care and support. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state: 'I experience stability in my care and support from people who know my needs, choices and wishes, even if there are changes in the service or organisation' (HSCS 4.15).
1. By 5 December 2025, the provider must ensure that people's health, welfare and safety is supported by the effective delivery of visit schedules. To do this the provider must at a minimum: a) Plan visit schedules in advance and review these regularly to ensure they reflect people's care and support needs. b) Any changes to agreed schedules are to be communicated with people receiving care or their representative. This is to comply with Regulation 3 and 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: ‘Any treatment or intervention that I experience is safe and effective.' (HSCS 1.24).
1. By 5 December 2025, the provider must ensure that care plans are in place and contain sufficient detail to allow staff to provide effective support for people's health, welfare and safety needs. Reviews of care plans must take place at least every six-months, or when a significant change occurs. This is to comply with Regulations 5 (1) and (5) (2)(b) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15).
1. The service should establish regular and meaningful supervision for all staff groups and include competency checks within their quality assurance processes. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state: 'I benefit from culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).
1. The service should ensure staff supporting people living with dementia have the right knowledge, skills and experience. The service should provide dementia training to skilled level in line with the Promoting Excellence framework in order to increase staff knowledge and improve practice. This is to ensure care and support is consistent with the Health and Social Care Standards which state 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14).
Conditions of registration
The service will be available to a generic service user group.
The service will notify service users of on site staffing arrangements on call arrangements and of any changes.
Staff support will be available to service users over a 24 hour period.
The service will notify service users of the conditions of registration the name of the registered service and Care Inspectorate contact details.