Crossroads Caring for Carers Annandale & Eskdale
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 1 February 2026, the provider must improve their internal recording, reporting and escalation of incidents. This includes ensuring that the Care Inspectorate are notified of all significant events as per Care Inspectorate Guidance, Adult care services: Guidance on records you must keep and notifications you must make, March 2025. This is in order to comply with Regulations 3 and 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) and Regulations 21(2)(a-d) of The Regulations of Care (Requirements as to Care Services)(Scotland) Regulations 2002 (SSI 2002/114). This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: ‘I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities’ (HSCS 3.20) and ‘I use a service which is well led and managed’ (HSCS.4.23
1. To ensure safe and consistent care and support, the provider should review staff training needs across the service, with particular focus on food handling training to ensure staff are equipped to maintain safe and hygienic practices. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes" (HSCS 3.14).
1. The provider should ensure that personal plans are developed and maintained to reflects each individual's health, welfare, and safety needs, and supports person-centred care. This includes gathering and incorporating life history information to support personalised approaches and clearly identifying personal outcomes along with how these will be achieved. This is to ensure that care and support is consistent with the Health and Social Care Standards which state: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices (HSCS 1.15) and ‘My care and support meets my needs and is right for me (HSCS 1.19).