Keltic Care Limited
Recorded Key Question grade range: 3–5 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 19 February 2026, you must ensure you keep people safe and healthy by ensuring medication is handled and administered correctly. You must at a minimum promote people's wellbeing by: a) Carry out a medication audit to establish a baseline which identifies what improvements are necessary and implement those. b) Ensure that all medication administration records are completed in line with the provider's policy and procedures and follow the prescriber's guidance. c) Ensure suitably detailed protocols are in place to inform the consistent and appropriate administration of medication that is prescribed on a ‘to be taken when required’ (PRN) and for topical medication. This is to comply with Regulation 4(1)(a)(b) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standard
1. To ensure effective oversight of the day-to-day delivery of care to service users, the service provider should develop and undertake audits of finances for people supported by the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes'. (HSCS 4.19).
2. To ensure people's wishes and decisions are followed and their independence is promoted whenever possible, the service provider should make sure that all necessary legal information and documentation is in place and up to date. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'If I am unable to make my own decisions at any time, the views of those who know my wishes, such as my carer, independent advocate, formal or informal representative, are sought and taken into account'. (HSCS 2.12); and ‘I experience high quality care and support because people have the necessary information and resources’. (HSCS 4.27).