Centred Housing Support Service

1. To ensure people experience high quality outcomes, the service provider should ensure an appropriate range of quality audits and monitoring checks are undertaken. In order to achieve the service should: a) further develop the range of quality assurance activities undertaken b) ensure audits and checks happen on a regular and effective basis and c) actions for improvements are identified when needed as a result of the quality assurance and checks taking place. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes'. (HSCS 4.19) and 'I use a service and organisation that are well led and managed.' (HSCS 4.23)

2. To help people be safe and well, and to comply with the requirements to notify the Care Inspectorate, the service provider should ensure the management team follows the Care Inspectorate guidance on notifications. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I use a service and organisation that are well led and managed.’ (HSCS 4.23) and ‘I experience high quality care and support because people have the necessary information and resources.’ (HSCS 4.27)

1. To support people's health and wellbeing, the service provider should ensure all staff are up to date with training. This should include, but not limited to: a) ensuring the staff training record is completed and training information for all staff is easy for management to access and examine b) the training record is monitored on a regular basis and any gaps in staff's training are addressed in a timely manner. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes'. (HSCS 3.14)

1. To support people to experience high quality care and support, the service provider, at a minimum, should ensure that the guidance, recording and auditing in place for people's medication support is robust and follows best practice. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support based on relevant evidence, guidance and best practice.' (HSCS 4.11)

2. To support people to experience high quality care and support, the service provider should ensure, at a minimum, that people's reviews take place at least six monthly and all relevant people can attend or contribute, including people's legal representatives. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am fully involved in developing and reviewing my personal plan, which is always available to me.' (HSCS 2.17) and 'If I am unable to make my own decisions at any time, the views of those who know my wishes, such as my carer, independent advocate, formal or informal representative, are sought and taken into account.' (HSCS 2.12)