Cornerstone Dundee Housing Support and Care At Home
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To support people’s health and wellbeing and ensure people using the service are the primary drivers for change, the provider should: a) further develop the medication audit to include topical medicines and ensure any identified areas for improvement are addressed without delay, and b) put in place a high level, service development plan, based on self-evaluation and feedback received. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).
1. To support people’s health and wellbeing, the provider should ensure people’s personal plans are reviewed regularly to: a) ensure care plans accurately and consistently reflect the current health and care needs of the person b) ensure risk assessments accurately reflect any identified risks to the person's health, includes an assessment of those risks and the steps to be taken to reduce or mitigate these risks c) ensure all supporting legal documentation is in place where people are not able to fully express their wishes and preferences and have a nominated welfare proxy. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met as well as my wishes and choices' (HSCS 1.15) and ‘My human rights are central to the organisations that support and care for me.’ (HSCS 4.1).
1. By 24 October 2025, the service must make sure that there are appropriate and quality assurance systems in place to ensure that the health, safety, and wellbeing requirements of people receiving care are met, and that they experience positive outcomes. To do this, the provider must, at a minimum: a) implement audits which enable the quality of the service to be monitored and which identify areas for improvement b) ensure any identified areas for improvement are addressed without delay c) ensure appropriate and effective leadership of the service at all times This is in order to comply with Regulation 4(1)(a), Regulation 10(2)(a), Regulation 10(2)(b) and Regulation 10(2)(d) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: a) ensure care plans accurately and consistently reflect the current health and care needs of the person with priority given to nutrition and dietary requirements b) ensure risk assessments accurately reflect any identified risks to the person's health and includes an assessment of those risks and the steps that are to be taken to reduce or mitigate these risks c) ensure that all staff are confident and competent operating electronic systems which are used to document care plans, reviews, and risk assessments d) ensure the management implements an ongoing quality assurance system which creates effective oversight in monitoring reviews, risk assessments and updated care plans. This is to comply with Regulation 4(1)(a) (Welfare of users) and Regul