Abbeyfield Dunfermline Society Ltd Housing Support Service

1. To support the health, welfare and safety of people who use the service, the manager should ensure staff receive regular supervision and observations of practice which ensure their learning and development needs are assessed, reviewed, and addressed. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14).

2. To support ongoing improvement the manager should ensure systems are in place which effectively support oversight of the service. This should include but is not limited to recruitment of staff. This is to ensure that the care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

1. To promote health and wellbeing staff should regularly access training relevant to their role. This should include refreshing training where it has expired. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14).