Frontline Fife Homelessness Services
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To ensure people consistently benefit from personal planning which supports good health and wellbeing outcomes, the provider should: a. provide staff with opportunities to reflect, learn and develop skills in relation to meaningful support and safety planning b. develop meaningful tools for leadership and peer audits of support and safety planning records c. conduct regular and planned audits of these records to ensure they are fully reflective of the support people should experience. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that; "My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices." (HSCS 1.15)
1. By 13 October 2025, to ensure people experience person-centred support which works to promote safety and positive outcomes, the provider must ensure that each person has plans and agreements in place which clearly sets out how each their support needs will be met. To achieve this the provider must ensure every person experiencing support: a. has a plan in place, which has been co-produced with the supported person, which sets out their personal goals and how these will be met b. has all risks identified which lead to clear, co-produced safety plans which set out risk mitigations c. has regular opportunities to review support and safety plans. This is in order to comply with 4 (1)(a)(Welfare of Users) and 5 (1), (2)(a),(b),(c),(d)(Personal plans) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which
1. To support a service which drives continuous improvement and positive outcomes for people, the provider should develop a quality framework which provides assurance, governance and places the experiences of people at the centre. This is in order to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes." (HSCS 4.19)
2. To ensure people experience care from staff who are skilled and knowledgeable, the provider should; a. ensure they have up-to-date training records for each staff member b. take action to address any learning gaps. This is to ensure care is consistent with the Health and Social Care Standards (HSCS) which state that; "I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes." (HSCS 3.14)
1. To ensure people experience care and support from staff who are skilled and competent, the provider should; a. review induction training to ensure it covers all key learning objectives for new staff b. ensure there are regular opportunities to reflect on induction learning to demonstrate competency and understanding. This is in order to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.” (HSCS 3.14)