Motherwell Home Support Service
Recorded Key Question grade range: 3 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 31 May 2026, the provider must ensure that they make proper provision for the health, welfare and safety of service users by ensuring that out of hours support for service users, their representatives and staff is robust and accessible within a timely manner. This is in order to comply with: Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011(SSI 2011 / 210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘I use a service and organisation that are well led and managed’ (HSCS 4.23).
1. To support positive outcomes, the provider should ensure people experience continuity and stability in who delivers their support, with visit timings planned to reflect individuals’ needs and minimise inapropriate gaps. People should also be informed promptly of any significant changes to their previously agreed support arrangements. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘If I am supported and cared for by a team or more than one organisation, this is well co- ordinated so that I experience consistency and continuity’ (HSCS 4.17).
2. To support positive outcomes for people, the provider must ensure that people receive their medications as prescribed. To do this the provider must, as a minimum, ensure that: a) Staff have the knowledge and skills to use the Medication Administration Records (MARs). b) Systems are put in place to ensure that medications have been administered and where not given, a reason noted. c) There are robust audit trails to ensure that these systems are being adhered to. d) There is a clear note of actions taken following any anomalies. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support meets my needs and is right for me' (HSCS 1.19).
1. To ensure that information about the service people receive reaches the correct person and is recorded and stored correctly, the provider should implement a system that logs the use the service online chat, noting any actions taken to ensure that information logged by staff is appropriate and actioned. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from different organisations working together and sharing information about me promptly where appropriate, and I understand how my privacy and confidentiality are respected' (HSCS 4.18).
2. To support positive outcomes for people, the provider must ensure people are kept safe by ensuring that all accidents and incidents are properly managed. To do this the provider must, as a minimum, ensure that: a) A system is implemented to ensure that all unplanned events are recorded, investigated, analysed for trends and notified to other bodies, where they are legally obliged to do so. b) They adhere to the Care Inspectorate notification guidance for reportable events. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support is provided in a planned and safe way, including if there is an emergency or unexpected event.' (HSCS 4.14).