Airdrie Home Support Service

1. The provider should ensure that medication is managed in a manner that protects the health and wellbeing of service users. To do this, the provider must at a minimum: a) ensure accurate and up-to-date records of all medications administered b) ensure visit times are carefully planned to ensure people receive their medication at the right time, to manage their pain effectively c) ensure ‘as required’ protocols are in place, where required and purpose of medication, impact and any side effect are clearly documented. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My care and support meet my needs and is right for me' (HSCS 1.19).

2. To ensure people experience safe and responsive care that meets their health, safety and wellbeing needs and preferences, the provider should: a) ensure sufficient staff are available to respond to people promptly b) ensure staff are deployed appropriately to enable them to respond flexibly when people's needs fluctuate (c) ensure effective and meaningful communication when informing people of significant changes. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My needs are met by the right number of people’ (HSCS 3.15).

1. In order for people's outcomes to be supported effectively and timeously, the provider should ensure communication between all staff should, at a minimum: a) be up-to-date and accurate information is consistently shared and accessed through handovers, care records and communication tools, so that staff are well-informed and able to deliver coordinated care b) staff communicate clearly, respectfully and professionally with each other, with management and with people using the service d) establish systems that enable staff to escalate concerns and receive timely responses from management, with clear lines of accountability e) embed a culture of openness where concerns, observations and feedback are listened to, recorded and acted upon to improve care and strengthen trust. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support because people have the necessary information and re1. To ensure people experience care and support that is right for them, personal plans should remain accurate and up to date. Reviews should be undertaken as and when there is a change in people’s circumstances, and within six months. Furthermore, all reviews should: a) be person-centred and evidence the person's involvement and views b) reflect the progress the person has achieved under each outcome and have sufficient, clear narrative to demonstrate these achievements c) record what the person's goals and outcomes will be for the next six months. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).