Coatbridge Home Support Service
Recorded Key Question grade range: 4 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 31 March 2026, the provider must ensure each person has a personal plan in place which sets out how their health, welfare and safety needs are to be met. To do this the provider the provider must, at a minimum, ensure personal plans: a) are current, accurate, reflect good practice in being person-centred and outcome focussed b) have sufficient detail in them to ensure people's individualised support needs and outcomes are met c) are reviewed at least six monthly or as people’s needs changes, with any actions identified implemented d) a re subject to regular evaluation and audit to monitor quality and effectiveness. This is to comply with Regulation 5(1) and (2) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). i
1. To support positive outcomes for people the provider should ensure the approach to quality assurance, including audits and observations, is reviewed and improved. This must include the development of clear action plans, detailing the actions required, staff responsible and with appropriate timescales. This is to ensure care and support is consistent with Health and Social Care Standard (HSCS) which state that: 'I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.19).
2. To support positive outcomes for people the provider should ensure that the Care Inspectorate is provided with formal notifications as outlined in 'Adult Care Services: Guidance on records you must keep and notifications you must make' (March 2025). This is to ensure care and support is consistent with Health and Social Care Standard (HSCS) which state that: 'I use a service and organisation that are well led and managed' (HSCS 4.23).