Cloverfield Grove
Recorded Key Question grade range: 3 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 30 August 2025, the provider must ensure that people receive care and support that meets their needs and outcomes. To do this the provider must at a minimum, ensure: a) that personal plans are accessible to staff, accurate, outcome focussed, detailed and updated when people’s needs change. b) that personal plans contain sufficient details around people’s health and wellbeing needs and that any risks identified are included in their personal plans and risk assessments. c) that reviews take place, at least every six months, and are outcome focussed. e) personal plans reflect the views and wishes of people and/or their welfare guardian/appointed representative. f) personal plans and daily records reflect individual experiences and personal outcomes. This is to comply with Regulation 4(1)(a) and Regulation 5 of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/ 210). This is to ensure that care a1. By 30 August 2025, the provider must ensure that people experience a service which is well led and managed, and which results in better outcomes for service users through a culture of continuous improvement, underpinned by robust and transparent quality assurance processes. To do this the provider must, at a minimum: a) ensure that quality assurance processes, checks and audits provide accurate and meaningful information about the quality of care and support and how the service is provided b) ensure that information about the quality of the service is used by the leadership team to identify what is working well and what can be improved to support better outcomes for people c) ensure that any areas of improvement that could pose a risk to people’s health, safety or wellbeing are investigated and acted upon in a timely manner d) ensure that all relevant incident and accidents are appropriately investigated and that any actions arising from these investigations are recorded with tim1. By 30 August 2025, to ensure that people’s care and support needs are met, the provider must ensure staffing arrangements are safe and effective. To do this the provider must, at a minimum: a) regularly assess and review people’s care and support needs b) demonstrate how the outcomes of people’s assessments are used to inform staff numbers, skills mix and arrangements c) implement quality assurance systems to evaluate care experiences and assess if staffing arrangements are effective in providing responsive, person-centred support, including in an emergency situation. This is in order to comply with section 7(1)(a)(b)(c) of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My needs are met by the right number of people’ (HSCS 3.15) and 'I am confident the people respond promptly, inc
1. To support people's health and wellbeing and improve the quality of support the provider should ensure that they review their handover process to ensure that handovers are effective and robust and provide staff with the information they require about people’s needs so that they can respond appropriately. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My care and support meets my needs and is right for me’ (HSCS 1.19).
1. To promote positive outcomes for people, the provider should develop their service improvement plan. This should include, but not be limited to, their own self evaluation of the service and the views of people and their families who use the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I am actively encouraged to be involved in improve the service I use, in a spirit of genuine partnership.’ (HSCS 4.7); and ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.’ (HSCS 4.19).