Hamilton Supported Living Service - Housing Support Service

1. To support sustained improvement and ensure people experience high quality, consistent care, the provider should strengthen its quality assurance processes. This should include developing a clear audit schedule and a consistent system for recording and evidencing findings, so that performance is monitored effectively across all key areas. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state: "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes." (HSCS 4.19)

1. To ensure people experience support that reflects their current needs and preferences, the provider should improve the consistency and organisation of personal plans. This should include making sure information reflects people’s current needs, is up to date, easy to navigate, and supported by clear daily support arrangements and relevant risk guidance. This is to ensure care is consistent with the Health and Social Care Standards (HSCS), which state: "My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices." (HSCS 1.15)