Bob McTaggart House

1. To ensure that supported individuals and other interested parties can have greater confidence that people are benefiting from the service and from a culture of continuous improvement, the provider should ensure that:

1. The service improvement plan evidences the involvement of people who experience care, staff and external agencies as well as information gathered from audits. And;

2. The service improvement plan is provided to everyone in a format consistent with people’s needs and preferences. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am supported to give regular feedback on how I experience my care and support and the organisation uses learning from this to improve' (HSCS 4.8) and 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

1. The provider should develop a methodology to evidence that staffing numbers and skill mix are sufficient to meet the needs of the service. This should be completed using feedback from staff, management and analysis of data including daily logs and accident and incident reports. This is to ensure that sufficient staff are always on duty to keep people and staff safe. This is to ensure the service is compliant with the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: • “My needs are met by the right number of people” (HSCS 3.15). • “People have time to support and care for me and to speak with me” (HSCS 3.16) And • “I am confident that people respond promptly, including when I ask for help” (HSCS 3.17).

2. In order to ensure that staff feel confident and well trained the provider should give consideration to the training requests made by staff. If a decision is made not to provide any of the training requested there should be evidence of the decision making process and this clearly communicated to staff. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes”. (HSCS 3.14)