Trust Housing Association Ltd - Branch 4
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. Each development should have their own service improvement plan which feeds into the overall branch improvement plan. This will enable greater involvement in quality enhancement strengthening the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes” HSCS 4.19).
1. Care plans should be streamlined across all developments where they are person centred, accessible and appropriate risk assessments in place. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am fully involved in developing and reviewing my personal plan, which is always available to me' (HSCS 2.17).