Evergreen Home Support

1. To ensure people have the right support to manage their medication, the provider should review their medication policy. The policy should clearly outline how people’s medication needs will be assessed and managed by the service, and how the provider will manage changes in medication support needs. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state: ' I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.11).

2. To keep people safe, the provider should ensure that any accidents or incidents are recorded and investigated in line with organisational policy. The provider’s policy should be updated to reflect current best practice guidance, including ensuring that the correct notifications are made to relevant bodies when incidents occur. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state: 'I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.11).

1. To keep people safe, the provider should ensure that recruitment processes are carried out in line with the guidance ‘Safer Recruitment through Better Recruitment’ (Care Inspectorate, 2023). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state: I am confident that people who support and care for me have been appropriately and safely recruited' (HSCS 4.24).