Abbeyfield Helensburgh

1. To ensure that people benefit from robust processes to guide staff and uphold people’s legal rights with their finances, the provider should implement a finance policy. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which states, ‘If I need help managing my money and personal affairs, I am able to have as much control as possible and my interests are safeguarded’(HSCS 2.5) and ‘I use a service and organisation that are well led and managed’ (HSCS 4.23).

2. To ensure people are kept safe the provider should implement a child/adult protection policy and ensure staff are trained and confident in knowing when and how to make referrals including notifying the care inspectorate. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which states 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes'. (HSCS 3.14) and ‘I use a service which is well led and managed’ (HSCS.4.23).

1. To ensure people benefit from continuous improvement, the provider should implement a regular schedule of audits and quality assurance activity to cover all key areas of service provision. This should include feedback from people using the service. This is to ensure care and support are consistent with the Health and Social Care Standards (HSCS), which state: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19) ‘I use a service and organisation that are well led and managed’ (HSCS 4.23).

2. To keep people safe, the provider should improve oversight, recording and reporting of information. Relevant notifications should be submitted to the Care Inspectorate in line with legislation and notification guidance. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: ‘I use a service which is well led and managed’ (HSCS.4.23).

1. To ensure people are supported by staff that are trained and competent to deliver safe care the provider should ensure the provision of a range of training relevant to their role, including expected mandatory training such as Adult Protection and Infection Prevention and Control. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes'. (HSCS 3.14)

1. To ensure people’s needs and preferences are followed, their views and wishes for their future care and towards the end of their life should be known. This should include input from people, their relatives and other health professionals where possible. Planning arrangements and people’s wishes should be recorded clearly and accurately. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that 'I am supported to discuss significant changes in my life, including death or dying, and this is handled sensitively' (HSCS 1.7) and 'I am supported and cared for sensitively by people who anticipate issues and are aware of and plan for any known vulnerability or frailty“'(HSCS 3.18).