RCA Trust Housing Support Unit
Recorded Key Question grade range: 4 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 24 November 2024, to keep people safe, the provider must ensure that all people have a personal plan in place which contains sufficient detail about their needs, outcomes and risks. This should include, at a minimum: a) Appropriate and detailed risk assessments which outline risks, the role of the service in relation to managing these risks and any agreed escalation processes. b) Clearly recorded details of involved professionals and agreement about when and how they should be contacted, should the person’s needs or risks change. c) Full recording of any accidents or incidents in line with organisational policy, including adequate oversight from leaders and appropriate notification to the regulator or Health and Social Care Partnership, when required. d) A robust review process that identifies changing needs and risks and is adequately recorded in line with statutory requirements and best practice guidance. This is to comply with Regulation 5 (Personal Plans) of The S
1. To support best practice and staff development, the provider should ensure that staff learning needs are discussed and recorded. All staff should have a learning plan, and any areas where improvements in practice, personal planning or administrative tasks are required should be recorded and followed up through the supervision process. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes" (HSCS 4.19), and ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14).