Thorntoun Supported Living Services

1. To support continuous improvement and ensure staff are well-informed and reflective in their practice, the provider should improve the frequency, structure, and documentation of team meetings. This should include, but not be limited to: a) Ensuring meetings are held regularly and provide opportunities for staff to reflect on practice and share learning. b) Improving the recording of meetings to include clear action points and outcomes. c) Implementing a system to evidence that staff have read and understood updates, particularly where changes to support plans or procedures are discussed. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14); and ' I experience