Caltongate & Peffer Learning Disability and Neurodiversity Service
Recorded Key Question grade range: 3–5 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 2 March 2026, the provider must ensure that people have access to suitable food and fluids to meet their nutritional and hydration needs. To do this the provider must as a minimum: a) develop and implement risk management processes to assess the risk of malnutrition and dehydration for people b) develop and implement monitoring systems for people assessed at risk of weight loss and dehydration c) develop and implement training for staff on the signs of and referral processes for the risk of malnutrition and dehydration This is to comply with Regulation 4(1)(a) and (b) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) 1.33 “I can choose suitably presented and healthy meals and snacks, including fresh fruit and vegetables, and participate in menu planni2. By 2 March 2026, the provider must ensure that medications are appropriately managed to ensure the health and wellbeing of people. To do this the provider must as a minimum: a) implement medication training for staff, that focuses on the different means to support people with medication b) develop and implement a recording system that enables staff to record administration of medication appropriately c) develop and implement audits to ensure that medication is checked on a regular basis d) develop and implement medication competency audits to ensure staff practice is assessed e) implement reflective processes to support staff understanding of their responsibilities in terms of medication management This is to comply with Regulation 4(1)(a) and (b) (Welfare of1. By 2 March 2026, the provider must ensure that all staff are appropriately trained and competent to ensure the health, welfare and safety of people experiencing care. To do this the provider must as a minimum: a) ensure all mandatory training is completed, including: moving and handling, medication administration, fire safety, infection prevention and control, and adult support and protection b) implement processes to ensure staff competency is assessed regularly c) develop and implement opportunities for staff to reflect on their knowledge, skills and practice This is to comply with Regulation 4(1)(a) and (b) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) 3.14 which states, “I have confidence in people because they are trained, competent and skilled, are able to reflect on th
1. To assure people that the provider is managing their care and support needs well, the provider should ensure that people’s support is consistent. This should include but is not limited to ensuring that staff follow personal plans and share changes in people’s care and support needs, quickly and appropriately. To enable people to have the right care and support for their changing needs. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) 3.19 "My care and support is consistent and stable because people work together well".
1. To assure people that the provider is informing them of staff who will be supporting them, day to day. The provider should ensure that people have access to information on staffing as soon as is possible. This should include but is not limited to ensuring that, information is available in a format that is accessible for people, prior to their support times to enable appointments and events to be arranged. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) 3.11 “I know who provides my care and support on a day to day basis and what they are expected to do. If possible, I can have a say on who provides my care and support”.
2. To assure people that the provider is managing their care and support needs well, the provider should ensure that people’s support is consistent. This should include but is not limited to ensuring that staff follow personal plans and share changes in people’s care and support needs. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) 3.19 "My care and support is consistent and stable because people work together well".
3. To assure people that the provider is managing their care and support needs well, the provider should ensure that staff are suitably supported. This should include but is not limited to ensuring that staff have regular supervisions and appraisals that supports their wellbeing and professional development. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) 3.14 which states, “I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes”.