Cosgrove Care - Home Care Service

1. In order to ensure that people are receiving care on up to date and accurate information from a staff team who are well supported and trained, the provider should develop a system for accurately tracking and monitoring processes. This should be available for use of monitoring and assurance by all relevant team members. This includes tracking of both, due and completed dates of: - People’s care reviews - Updating risk assessments - Updating care plans - Staff supervision and appraisals This will ensure that even if there are changes within the staff team this information is available to ensure that new senior staff have the information available. This is to ensure that This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “I experience stability in my care and support from people who know my needs, choices and wishes, even if there are changes in the service or organisation” (HSCS 4,15)

1. The provider should develop guidance, structures and systems to support the assistant team leaders to carry out their roles effectively. This should be developed alongside support from senior management to ensure that the team are confident, well supported and clearly understand the expectations of their roles. This should include service wide procedures to limit the amount of time spent on developing and implementing processes for the individual teams. This is to ensure that This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “I experience stability in my care and support from people who know my needs, choices and wishes, even if there are changes in the service or organisation” (HSCS 4,15)