Highland Home Carers
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To improve the quality of information for staff, the provider should continue to progress, and complete work, to fully implement person centred , detailed risk assessments. Risk assessments should contain details of how to support, minimise, and manage areas of risk. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices'. (HSCS 1.15).
1. By 14 November 2025, the provider must ensure that people receive care and support that meets their needs and outcomes. To do this the provider must at a minimum, ensure: a) that personal plans contain sufficient details about people’s health and wellbeing needs and that any risks identified are included in their personal plans and risk assessments; b) where professional guidance is in place this is referenced in the personal plan and a copy is available. This is to comply with Regulation 4(1)(a) and Regulation 5 of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/ 210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15).
1. By 14 November 2025, the provider must ensure that all adult protection concerns and incidents are reported appropriately to the relevant local authorities and that notifications are submitted in a timely manner in line with relevant guidance. This is to comply with regulations 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’. (HSCS 4.19); and ‘I use a service and organisation that are well led and managed’. (HSCS 4.23).
1. To promote overall oversight of the service, the provider should ensure that there are robust quality assurance processes in place and that these are used effectively to identify what is working well and what can be improved to support better outcomes for people. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’. (HSCS 4.19); and ‘I use a service and organisation that are well led and managed’ (HSCS 4.23).