Share Scotland - Edinburgh

1. The service should progress its approaches to self evaluation and service improvement, placing a focus on the participation of key stakeholders in service specific development and self evaluation planning. This is to ensure that care and support is consistent with the H ealth and Social Care Standards (HSCS) which state that: 'I can be meaningfully involved in how the organisations that support and care for me work and develop' (HSCS 4.6); and 'I am actively encouraged to be involved in improving the service I use, in a spirit of genuine partnership' (HSCS 4.7); and 'I am supported to give regular feedback on how I experience my care and support and the organisation uses learning from this to improve' (HSCS 4.8).

1. In order to ensure safe and effective care delivery, all staff should undertake refresher training within intervals outlined in the provider policy. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14).