Inverclyde Association for Mental Health Housing Support Unit
Recorded Key Question grade range: 3–5 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To ensure consistent support is provided all support plans should include clear information regarding people's strengths, how support should be provided, and risks mitigated. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am fully involved in developing and reviewing my personal plan, which is always available to me' (HSCS 2.17).
1. By 1 July 2025 the provider should ensure care plans are up to date and detail accurate information, to ensure that people receive the right support at the right time. This should include at a minimum:- a. each person receiving care has a detailed personal plan which reflects a person-centered and outcome focused approach b. they contain accurate and up-to-date information which directs staff on how to meet people’s care and support needs c. they contain accurate and up to date risk assessments, which direct staff on current/ potential risks and risk management strategies to minimise risks identified d. they are regularly reviewed and up dated with involvement from relatives and relevant others. This is to comply with Regulation 5(2)(b) (Personal plans) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care
1. To further the improvement journey, the provider should continue to develop and embed their quality assurance system. This should include but not be limited to:- a. quality audits and action plans including finance, care planning and medication being fit for purpose, completed regularly and lead to improvement actions necessary b. quality assurance systems evaluate and monitor service provision to inform improvement and development of the service c. senior staff having a clear understanding of their role and responsibility with regards quality assurance activities and d. the provider having clear oversight of the service, to enable ongoing effective support and development. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assuran1. The provider should ensure that there is a clear framework for mandatory training, to ensure all staff are equipped to carry out their role. All staff should have access to and undertake appropriate and ongoing learning and development opportunities relevant to their role. This should include but not be restricted to: a. Clear guidance on the frequency of all core and refresher training. b. Ensuring all staff complete training opportunities as detailed by the framework, with senior staff having clear oversight. c. Embedding a consistent approach to practice observations, with follow up actions and re checks where needed. d. Maintaining regular, planned supervision for all staff to support reflection, learning, and development. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: “I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice