Oakbank Kids Club

1. To ensure that children experience consistently positive outcomes, the provider should implement clear and robust quality assurance processes. This should include, but is not limited to: • setting clear expectations and timelines for audits and reviews • ensuring systems include action tracking and evidence of completion • supporting staff to understand and carry out quality assurance responsibilities • using information from audits and family consultations to drive improvements. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: 'I am actively encouraged to be involved in improving the service I use, in a spirit of genuine partnership' (HSCS 4.7) and 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

2. To ensure children’s safety and wellbeing are maintained, the provider should ensure that policies and procedures are understood and actioned. This should include, but is not limited to: • ensuring registration and non-attendance procedures are understood and followed without delay • developing staff awareness and confidence within the service policies and procedures. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: 'If I go missing, people take urgent action, including looking for me and liaising with the police, other agencies and people who are important to me' (HSCS 3.23).

1. To ensure children’s health and wellbeing needs are fully understood and met consistently, personal plans should be further developed. This would ensure they provide accurate, up to date and comprehensive information about each child’s individual needs. This should include, but is not limited to: • clearly identifying children’s health, wellbeing, and support needs • outlining how staff will meet these effectively in practice. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15) and 'My care and support meets my needs and is right for me' (HSCS 1.19).

2. To ensure children’s needs, routines and individual circumstances are effectively understood and shared, the provider should improve how transitions into and within the setting are planned and supported. This should include during the in-service and holiday provision. This should include, but is not limited to: • developing methods to support children, families and staff build positive relationships • ensuring effective information processes are in place to meet all children’s needs • consider continuity of care and support to secure children’s wellbeing. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: 'I can build a trusting relationship with the person supporting and caring for me in a way that we both feel comfortable with' (HSCS 3.8) and 'I experience high quality care and support because people have the necessary information and resources' (HSCS 4.27).