Hepburn Court, West Lodge
Recorded Key Question grade range: 4 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To support a culture of responsive and continuous improvement, the provider should ensure that people's views, suggestions, and choices are gathered on a regular basis and that this information is used to improve people's outcomes and experiences. Service improvement plans and developments should be shared with people and their representatives in ways that are meaningful and encourages participation. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I am supported to give regular feedback on how I experience my care and support and the organisation uses learning from this to improve’ (HSCS 4.8) and ‘I can be meaningfully involved in how the organisations that support and care for me work and develop’ (HSCS 4.6).
1. To support people's health and wellbeing the service should ensure that ‘as required’ medication protocols provide clear administration guidance and take account of any other treatments that may be in place to manage the symptoms being experienced. This is in order to ensure that care and support is consistent with the Health and Social Care Standard (HSCS), which state that: 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).
2. To support people to have full and meaningful lives, the provider should ensure that where people have identified outcomes and goals, that these are planned, recorded and evaluated on a regular basis. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS), which state that: 'I can choose to have an active life and participate in a range of recreational, social, creative, physical and learning activities every day, both indoors and outdoors' (HSCS 1.25) and 'I can maintain and develop my interests, activities and what matters to me in the way that I like' (HSCS 2.22).