CAT (Community Access Team)

1. The service should consult with and determine key stakeholders views on engagement with quality assurance processes in the service. Consideration should be given to developing a forum or forums which allow people to share their views and contribute to service development and improvement plans. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes'. (HSCS 4.19); and 'I can be meaningfully involved in how the organisations that support and care for me work and develop'. (HSCS 4.6).

1. The service should develop a training matrix which allows management overview of learning undertaken and insight into when refresher training updates are needed. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes'. (HSCS 3.14); and 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes'. (HSCS 4.19); and 'My care and support meets my needs and is right for me. (HSCS 1.19).

2. The Provider should develop a training matrix which allows management overview of learning undertaken and insight into when refresher training updates are needed The service should develop competency-based observations of staff practice, clarifying they have the requisite skills and that they put them into practice during support. Observations should include feed back from people who experienced care and inform discussion, supervision and professional development for the staff concerned. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes. (HSCS 3.14) ; and ' I am supported to give regular feedback on how I experience my care and support and the organisa