Glenurquhart Centre (Support Service)

1. To ensure quality assurance activities are summarised within a structured document, managers should complete a service improvement plan. This should include, but is not limited to: a) detailed outcomes for service improvements which are informed by self-evaluation and feedback from people using the service; b) identified staff and managers with responsibility for specific actions in meeting the outcomes for the service. These should include timescales for achieving the outcomes and be signed off by managers when completed; and c) regular reviewing of the outcomes which are part of the established systems within the service and the improvement plan updated to reflect progress. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: ‘I experience high quality care and support based on relevant evidence, guidance and best practice.’ (HSCS 4.11); and 'I benefit from a1. To ensure people’s outcomes benefit from their feedback and changing needs or wishes, the provider should ensure that both internal review meetings and those with other professionals are consistently recorded. This should include, but is not limited to, updating and reviewing each relevant section of their personal plan. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.’ (HSCS 1.15); and ‘I am fully involved in developing and reviewing my personal plan, which is always available to me.’ (HSCS 2.17).