Jean Mackie Centre
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 17 November 2025, the provider must ensure that the health, welfare and safety needs of people receiving care are met in relation to the environment. To do this, you must ensure: a. there is a clear written procedure, shared with relevant staff, which sets out how and when repairs should be escalated b. that this procedure details the expectations for risk management planning and escalation to other appropriate agencies, including the Care Inspectorate c. that maintenance records are accurately completed and d. the registered manager has full oversight of these records. This is in order to comply with 4 (1)(a)(Welfare of Users) and 10 (2)(b)(Fitness of Premises) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that;
1. To ensure people continue to experience good health and wellbeing outcomes, the provider should ensure risk assessment and risk management records are accurate and consistently completed. This is to remain consistent with the Health and Social Care Standards (HSCS) which state that: "My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices" (HSCS 1.15) and "My care and support meets my needs and is right for me" (HSCS 1.19).
2. To ensure people continue to experience good health and wellbeing outcomes, the provider should ensure that all staff are up to date with the training required for their role. This is to remain consistent with the Health and Social Care Standards (HSCS) which state that: "I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes" (HSCS 3.14).1. To ensure people experience care in an environment which is safe, the provider should; a. carry out an environmental audit to identify areas of the home which require repair or replacement and b. develop an environmental action plan which details the required improvements and timescales for completion. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that; "My environment is secure and safe" (HSCS 5.17) and "I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment" (HSCS 5.22).
2. To ensure people experience care in a safe environment, the provider should review procedures to ensure all staff are aware of their responsibilities for appropriately labelling opened food items and discarding those not safe for consumption. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that; "My environment is secure and safe" (HSCS 5.17) and "I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment" (HSCS 5.22).