Port Seton Resource Centre
Recorded Key Question grade range: 4 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To provide people with confidence that the quality of their care and support is being regularly monitored the provider should include quality monitoring visits to the groups running in the various community settings in their quality assurance systems. This is to ensure that practice is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.' (HSCS 4.19)
1. By 22 August 2025, to ensure that people’s care and support needs are met effectively, the provider must ensure staff knowledge, competency and development needs are met well. To do this, the provider must, at a minimum: a) ensure that all outstanding mandatory staff training, including moving and handling training and medication training is delivered and recorded on the staff training plan. b) ensure that staff competency checks and observations of staff practice are regularly undertaken and recorded. c) ensure that the staff learning and development records are completed well and are linked to the needs of people supported. This is in order to comply with section 7(1)(a) of the Health and Care (Staffing) (Scotland) Act 2019.
1. To promote people's safety and wellbeing the provider should review internal communication systems to ensure that key information about people's safety and protection is shared promptly with the staff team. This is to ensure that practice is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support because people have the necessary information and resources.' (HSCS 4.27)
2. To promote people's health and wellbeing effectively the provider should review people's medication support plans and ensure all risk assessment information is readily available to staff and updated when people's support needs change. This is to ensure that practice is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.' (HSCS 1.15)
1. To provide people with confidence that the quality of their care and support is being regularly monitored the provider should include quality monitoring visits to the groups running in the various community settings in their quality assurance systems. This is to ensure that practice is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.' (HSCS 4.19)
2. To provide people with assurance that there are effective leadership arrangements to promote collaborative practice and staff involvement in decision making, the provider should continue to progress and regularly review the service action plan. This is to ensure that practice is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support is consistent and stable because people work together well.' (HSCS 3.19)
3. To ensure the information relating to the safety and protection of people is shared with all relevant parties, the provider should notify the Care Inspectorate of all reportable events as outlined in the notification guidance for care providers. This is to ensure that practice is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from different organisations working together and sharing information about me promptly where appropriate, and I understand how my privacy and confidentiality are respected.' (HSCS 4:18)
1. To evidence that people are being supported to achieve their full potential, the provider should ensure that the goals and outcomes sections of people's personal plans are recorded well and demonstrate regular review. This is to ensure that practice is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.' (HSCS 1.15)