Leonard Cheshire Disability - Alemoor Crescent

1. To ensure people experience compassionate, respectful, and enabling care, the provider should increase observations of staff practice and support staff to reflect on their practice and follow their professional codes. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14); and 'I experience high quality care and support because people have the necessary information and resources' (HSCS 4.27).

2. The provider should improve opportunities for all people to participate in a wider range of activities that suit their needs and preferences, both at home and in the community. This should include opportunities to be involved in day-to-day life and build and retain skills. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I get the most out of life because the people and organisation who support and care for me have an enabling attitude and believe in my potential' (HSCS 1:6); and 'I am empowered and enabled to be as independent and as in control of my life as I want to be and can be' (HSCS 2.2).

1. To support people's health and wellbeing, the service should undertake a full review of people’s personal plans and update information held within plans to ensure it is consistent with the care required and provided. Reviews should be repeated every six months and when needs change. The provider should ensure that people and their representatives are meaningfully involved in developing and reviewing their personal plans, and that they have access to review documentation in a format that is meaningful to them. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan is right for me because it sets out how my needs are to be met, as well as my wishes and choices' (HSCS 1.15); and 'I am fully involved in developing and reviewing my personal plan, which is always available to me’ (HSCS 2.17).