Claremont House

1. Area for improvement 1 The activity programme should be further developed to offer more meaningful and varied options, shaped by people's preferences and feedback. This is to ensure care and support is consistent with the Health and Social Care Standards: “I can choose to have an active life and participate in a range of recreational, social, creative, physical and learning activities every day, both indoors and outdoors” (HSCS 1.25).

1. Area for improvement 1 Supervision and appraisal processes should be consistently delivered in line with the organisation’s policy to ensure staff receive regular, meaningful support and development opportunities. This will help promote confident, skilled practice and improve outcomes for people using the service. This is to ensure care and support is consistent with the Health and Social Care Standards: “I use a service and organisation that are well led and managed” (HSCS 4.23) and “I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes” (HSCS 3.14).

1. Area for improvement 1 Regular reviews of personal plans should be consistently recorded, and people using the service along with their families must be actively invited and involved in these reviews. Clear evidence of their participation and input should be documented to ensure care remains person-centred and responsive to changing needs. This is to ensure care and support is consistent with the Health and Social Care Standards: “My personal plan (sometimes referred to as my care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices” (HSCS 1.15) and “I am supported to understand and develop my care, treatment, and support options in a way that is right for me” (HSCS 2.17).