Oakview Manor Care Home
Recorded Key Question grade range: 3 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 30 September 2025, the provider must ensure people are supported to have good nutrition, hydration, and to maintain healthy skin integrity. To do this the provider must, as a minimum, ensure that: a) People identified as having a MUST score of 1 or above and therefore at risk of malnutrition are offered a food fortified diet throughout the day. b) Staff are trained in food fortification and how to support people to eat and drink well. c) Food and fluid charts are completed to allow for further assessment and to provide evidence that first line interventions have been implemented. d) People identified as being at risk of skin breakdown have a care plan in place that details clear actions to be taken to reduce the risk to them. e) Repositioning charts are completed to allow for further assessment and to provide evidence that first line interventions have been implemented. This is to comply with Regulation 4(1)(a) and (b) (Welfare of users) of the Social Care and Social W1. By 12 November 2025, the provider must ensure that people can be confident that standards of good practice are adhered to and drives change and improvement where necessary. To do this the provider must, as a minimum, ensure that: a) Governance and oversight systems are in place which identify risks and contain correct and up to date information. b) Staff and management have the skills, capacity and systems in place to identify risks, plan appropriate actions to address these and drive improvement This is to comply with Regulation 4(1)(a) and (b) (Welfare of users) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).1. By 30 September 2025, the provider must ensure that people are safe and protected by being proactive in ensuring that systems and resources are in place to support good infection prevention and control. In order to do this, the provider must, at a minimum: a) ensure that staff are trained, understand and adhere to the contents of the Care Home Infection Prevention and Control Manual (CHIPCM) b) ensure the care home environment, furnishings, floor coverings and equipment are kept clean and tidy c) maintain accurate records of all regular and deep cleaning d) Infection Prevention and Control audits capture all relevant areas for improvement This is in order to comply with Regulations 3, and 4 (1) (a) and (d) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) and section 8(1)(a) of the Health and Care (Staffing)(Scotland) Act 2019. This is to ensure that care and support is co1. By 12 November 2025, the provider must ensure each service user has a personal plan in place which sets out how the service user's health, welfare and safety needs are to be met. To do this the provider must, at a minimum, ensure that: a) staff have the knowledge and skills to use their electronic system b) relevant risk assessments are completed and used to inform the personal plan c) where a service user needs a specific aspect of their health monitored, that supporting documents are completed and that trained staff have an overview of these. d) review the care plan at least every six months or sooner when there is a specific change in a service user’s health, welfare and safety needs. This is to comply with Regulation 5(1) and (2) (Personal Plans) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards
1. The service should ensure that people receive their medications as prescribed. To do this the provider must, as a minimum, ensure that: a) There are robust audit trails to ensure that stock counts align with recorded usage. b)There is a clear note of actions taken following any anomalies. c)That prescribed creams and thickeners are always clearly labelled and used exclusively for the named individual. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support meets my needs and is right for me' (HSCS 1.19).
2. The service should ensure that people can be confident that their care supports good oral care in order to promote a clean and healthy mouth. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support meets my needs and is right for me' (HSCS 1.19).1. The service should ensure that all concerns and complaints raised by people and/or their representatives are recorded, investigated and responded to in a timely manner and follows their complaints procedure where appropriate. This should include, but not be limited to, concerns raised to care staff, nurses or made directly to the management team. These should form part of the home's quality assurance and be welcomed and responded to in a spirit of partnership. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).1. To ensure that people can be confident that people’s care and support needs are met effectively, the service should ensure staffing arrangements are safe. To do this, the provider should, at a minimum: a) regularly assess and review people’s care and support needs b) demonstrate how the outcome of people’s assessments are used to inform staffing numbers and arrangements c) implement quality assurance systems to evaluate people’s care experiences and assess if staffing arrangements are effective in providing responsive, person-centred support. This is to ensure that care and support is consistent with the Health and Social Care Standard (HSCS) which state that: 'My needs are met by the right number of people.' (HSCS 3.15).
2. To ensure that people can be confident that staff have the necessary skills and competence to support them, the service should ensure that refresher training is carried out in line with their company policy. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (3.14).1. To ensure that people experience an environment that is well looked after, the service should carry out a room by room audit to enable them to devise an environmental action plan. This action plan should then be worked through until completed. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment.' (HSCS 5.22)